The total and complete inability of O2 to help me on this was deplorable.
3 weeks ago, the debit card that I used to set up me O2 account got cloned so bank cancelled and gave me a new one. So O2 can't take money off card. Fair enough, I call them to try and put it right.. The only way is for me to log into my account. No can do. Doesn't like my password, call them back. Email address is correct, do "forgot password" - tells me they have no record of my email - but (probably pimply) phone support pe-on says that they do have my email address. Pimply Phone Support PPS discovers I haven't got my mac to hand and then assures me that when I next sync with iTunes all will be well. PPS will call me on my mobile to make sure all is well - bullshit.
3 days later finally get chance to sync with mac . No discernible change, back on phone to another PPS, so many of them. He knows what the problem is... But mysteriously won't tell me...but at 4pm tells me he has fixed it but I need to wait about 4 hours, try it again, and then it will work - oldest trick in the PPS book, stall them until the help line closes.
Off to France for Paris Brest Paris. Get SFR SIM, works perfectly in IPad.
Want to stay in France where iPad works on 3G!
Back a week later to the battle on the home front. Go thru scripts with PPS again, restore my iPad lose all my lovely home page setup setup, boohoo, still doest work.
Go to O2 shop. They give me a new SIM, ok that must be going to fix it, go home put SIM in - O2 popup message tells me device is not registered, sync with iTunes, not registered, restore, not registered, call number on popup - diverted from dept to dept, the message actually says to call the number and give them the device ID which is about 16 digits - no one ever even asks for this number - PPS uses own brain now instead of support script. If it's not the SIM, then it must be the iPad. Ok cos I have already made an appointment at the genius bar... Take it to apple, this is the third one he has seen this week... Nothing wrong with iPad, well, I knew that too. What to do? London- big city - many stores - go back to O2 shop, tell them to fix it NOW! Specialist not available till Monday - YOU KNOW WHAT? YOU CAN KEEP YOUR F*CKING SIM
Go next door to Orange shop, very nice guy promises that for the same price as O2 he will have my iPad working on 3G, same contract - which isn't really a contract as I can get out any time for nothing after 30 days - in 20 minutes. And he does, and I am now a happy Orange customer and get
2 for 1 cinema tickets on Wednesdays to boot!
People, rise up, stand on your hind legs and vote with your feet. O2 is the first and there will be more to come cos we are fighting back, and we are f*cking angry, and we ain't gonna take it no more!!!
- Posted using BlogPress from my iPad
Location:Home , bed
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